The Cover Of Heavy Duty Series
Excellent rain protection, prevent direct sunlight and wind, and increase the protection of the machine
We are committed to providing fast and reliable shipping services to all our customers. Below is our detailed shipping policy:
Shipping Area
We currently only support domestic shipping within the United States, covering all 50 states and the District of Columbia (D.C.).
Excluded Areas: U.S. territories (e.g., Puerto Rico, Guam, American Samoa, etc.), P.O. Boxes, and APO/FPO military addresses.
Processing Time
•All orders will be shipped within 10 Minutes.
Shipping Method and Delivery Time
We use FedEx/UPS to provide our shipping services.
•Estimated Delivery Time: 1-3 calendar days after dispatch
•Shipping Fee: Free for all orders
•Coverage: All U.S. states
Shipping Fees
We offer free shipping for all orders within the United States, with no minimum purchase required.
Customs and Duties
•All orders are shipped domestically within the United States, so no customs duties apply.
•Taxes are included in the order total, and no additional charges are required.
Important Notes
•Please ensure the shipping address provided is accurate. Incorrect addresses may lead to delivery delays or order cancellation.
•If there are any delays, you can track your order using the FedEx/UPS tracking number provided or contact our customer service for assistance.
Thank you for shopping with us! If you have any questions, feel free to contact our customer service team via email.
Warranty Coverage
All our products come with a warranty that covers the replacement of accessories. If any accessory of your product is found to be defective or malfunctioning, we will send you a replacement part at no additional cost.
Warranty Period
The warranty period for accessories is 2 years from the date of purchase. Please keep your purchase receipt or order confirmation as proof of purchase.
How to Request a Warranty Service
If you need to request a replacement part under warranty, please follow these steps:
1. Contact Customer Service: Reach out to our customer service team via email or phone. Provide your order number, product details, and a description of the issue.
2. Verification: Our team will verify your purchase and the nature of the defect.
3. Replacement Shipment: Once verified, we will ship the replacement part to you.
Shipping Time for Warranty Parts
The shipping time for warranty parts is 10 calendar days. We strive to process and ship replacement parts as quickly as possible, but please allow up to 10 days for delivery.
Terms and Conditions
• The warranty covers only the replacement of defective accessories. It does not cover any damage caused by improper use, accidents, or unauthorized modifications.
• The warranty is valid only for the original purchaser and is non-transferable.
• In case the exact replacement part is not available, we will provide an equivalent part of equal or greater value.
Shipping Cost for Warranty Parts
We cover all shipping costs for warranty replacement parts. There will be no additional charges for the replacement service.
Contact Us
If you have any questions or need assistance with a warranty claim, please contact our customer service team. We are here to help and ensure your complete satisfaction with our products.
Return Policy
Return Period: We have a 30 - day return policy. That is, you can request a return within 30 days after receiving the item.
Return Conditions: To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Application Method: Contact the seller by sending an email to support@hozereel.com to apply for a return and state your reasons.
Return Address: Pony-A174720, 8190 Byron Rd, Whittier, California, United States
Subsequent Procedures: If the return application is accepted, the seller will send a confirmation email approving the return and instructions on the return address. The refund process will start after the seller signs for the returned item. Items sent back to us without first requesting a return will not be accepted.
Special Note: For returns that are not due to product quality issues, the buyer will be responsible for the return shipping fees.
An incorrect address may result in delays or returned packages:
The seller will not be responsible for any additional shipping costs incurred as a result.
Consultation Channel: For any questions regarding returns, you can always send an email to support@hozereel.com for consultation.
FAQS
Have a question ? We are here to help.
Does it come with a hose or do you buy that separately?
It comes with all the accessories necessary, and include hose and reel for sure.
Can the sprayer nozzle, leader hose and bracket be replaced?
Yes. The nozzle, leader hose and bracket can be changed and all these replacement is available.
Can I mount it on a 4x4?
Yes. Ours is mounted on a 4x4 post and is also on a boat seat swivel so it came move beyond 180°. You can also filled the plastic mount with expanding foam for extra support.
Is it safe to retract?
Yes, normally the automatic hose reel is slow but I still hold on to the hose as it retracts because this will help ensure its longevity.
Will the hose be kinked and tangled？
Not at all. The included hoses all have a nice smooth glossy finish that washes off easy after being dragged thru garden dirt and mud which makes keeping clean a snap before storing the hose away. The hose also maintains its shape well and does not seem to want to ever kink under normal everyday use.
How can I get backup mounts for the wall so I can easily move it to the other side of my house when needed?
Of course, please contact seller if you need extra mounts.
Is it too fast when retracting the hose?
Give the hose a gentle tug and guide it slowly back to the reel.Although the hose is retracted automatically, we kindly advise you to guide the hose manually when retracting so as to extend the use life of the hose guide and the recovery spring.
Does it have any leak issues?
the hose itself is far better quality and the fittings are durable brass.No leaks were found when using the hose.
Can I use a drill bit and what size is required?
A 1/2" size drill bit will be perfect.
Will it last for years?
From experience it needs to be mentioned that these hose reels will last a long time if you do not abuse them.Meaning, don't go letting the internal wind mechinism take the hose in at full throttle.I kinda hold a little resistance as the take up reel is pulling in the hose so as not to overspeed and weaken the internal spring.
An incorrect address may result in delays or returned packages
The seller will not be responsible for any additional shipping costs incurred as a result.